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Service Desk

Consistent Help Desk Support Globally

Ensuring Your IT Just Works

ARCS IT’s dedicated global service desk supports some of the world’s largest brands and outsourcers 24/7. Offering support, remote access and acting as a single point of contact, we seamlessly handle incidents and service requests for our clients wherever they are located.


Intelligent Support

Working closely with our on-site and dispatch engineers and service delivery team, our service desk manages and delivers new services for our clients. Using Intelligent Tool, our service desk and engineers have a complete understanding of every client project and supporting SLAs.

Intelligent Tool

Using Intelligent Tool, our clients can electronically submit incidents and requests to our service des. Our service desk and field engineers have a real-time view of all live issues and take an ultra-responsive approach to resolving all incidents quickly and within agreed SLAs.


Our IT Managed Services

ARCS IT provides a comprehensive suite of IT managed services for outsourcers and large and mid-sized businesses globally.


Service Desk

Our Global Service desk is a hub of activity. Managing Incidents, Planned work and outages, Our service desk plays a pivotal role in ensuring seamless and consistent support for your business everywhere


Proactive Network Moniter

ARCS IT uses the Central Secure remote management tool to monitor, map and interact with your network and identify and resolve issues before they can impact your business, reduce infrastructure costs, mitigate risks and improve productivity.


Cloud & Hosting

ARCS IT's cloud-based network and infrastructure services offer a complete solution for your business. From design and configuration to management of hosting environment.


Software Management

A complete real-time inventory management and support service for all software across your business. Remote management of updates and fixes backed by engineer support wherever you are located


Remote IT Support Monitoring

ARCS IT remote support tools enable us to connect to your IT systems in isolation ensuring maximum up-time for your business. We support you to carry on with your work whilst we quietly get on with ours in the background.


User Access Management

Keep control of who can access your business. ARCS IT can manage device and system administration rights and blocks ensuring your employees only access what they need, when they need it.

We can transform your IT Services

We continually drive down our clients and partners IT costs. We can help your business do the same.

Call us today on +49 2823 419 61 16