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ARCS TECHNOLOGY

Remote IT Support

Ultra-Responsive And End-User Focused

Keeping Your Business Users Happy

ARCS IT's remote Help Desk support ensures that your business users have access to ultra-responsive and highly-skilled support engineers wherever they are 24/7. Using the latest secure remote access tools ARCS IT can resolve problems within agreed SLAs with minimal disruption to your users.

Stress less IT Support

As part of ARCS IT’s managed service we can enable remote access to business user devices. Laptop won’t connect to an external display? Trouble connecting to a printer? Password attempts exceeded? With remote access our service desk and field engineers can take control and resolve IT problems quickly for any member of your team anywhere. Taking the stress out of IT problems fast

Automated Help Desk

Our service desk teams manage hundreds of support tickets each week. Every ticket raised is logged, prioritised against SLAs, and tracked until resolved either automatically, remotely or by a dispatch engineer. Our clients have complete visibility of every ticket logged by their business users and real-time resolution management reporting gives full transparency on the quality and speed of our support service.

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Why ARCS IT For Managed Services

Business excellence, customer focus and continuous improvement - all reasons why ARCS IT is your trusted partner for IT managed services.

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Network Security

Our security team are experts in the field and work in line with industry standard accreditations, meaning you can rest assured that your project will be carried out by qualified and experienced security specialists.

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Data Security

Our security team are experts in the field and work in line with industry standard accreditations, meaning you can rest assured that your project will be carried out by qualified and experienced security specialists.

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Device Security

Our security team are experts in the field and work in line with industry standard accreditations, meaning you can rest assured that your project will be carried out by qualified and experienced security specialists.

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Our IT Managed Services

ARCS IT provides a comprehensive suite of IT managed services for outsourcers and large and mid-sized businesses globally.

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Service Desk

Our Global Service desk is a hub of activity. Managing Incidents, Planned work and outages, Our service desk plays a pivotal role in ensuring seamless and consistent support for your business everywhere

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Proactive Network Moniter

ARCS IT uses the Central Secure remote management tool to monitor, map and interact with your network and identify and resolve issues before they can impact your business, reduce infrastructure costs, mitigate risks and improve productivity.

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Cloud & Hosting

ARCS IT's cloud-based network and infrastructure services offer a complete solution for your business. From design and configuration to management of hosting environment.

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Software Management

A complete real-time inventory management and support service for all software across your business. Remote management of updates and fixes backed by engineer support wherever you are located

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Remote IT Support Monitoring

ARCS IT remote support tools enable us to connect to your IT systems in isolation ensuring maximum up-time for your business. We support you to carry on with your work whilst we quietly get on with ours in the background.

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User Access Management

Keep control of who can access your business. ARCS IT can manage device and system administration rights and blocks ensuring your employees only access what they need, when they need it.

Be Secure with ARCS IT Solutions

Test your it business health and compare results against industry best practice. Ensure that you never have a data protection breach when protected by our network Security Protection

Health Check Your Business
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We can transform your IT Services

We continually drive down our clients and partners IT costs. We can help your business do the same.

Call us today on 0671-2970156